Exchange & Returns
1. Initiation of Exchange and Return Requests:
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If you wish to initiate an exchange or return, please contact us within 14 days of receiving your product. While contacting us, please provide relevant information about your purchase and the reason for the exchange or return. Keep in mind that the policies governing exchanges and returns can vary based on the specific brand, seller, and market.
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2. Evaluation and Decision by Seller:
Upon receiving your exchange or return request, we will promptly communicate with the seller or brand responsible for the item. The seller will evaluate your request and determine its eligibility based on their policies. Please understand that the final decision regarding exchanges and returns rests with the seller.
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3. Seller's Responsibility for Damages:
Any damage sustained by a product is the seller's responsibility. As a platform, we facilitate connections between buyers and sellers. The seller is accountable for the quality, condition, and authenticity of their products.
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4. Return and Exchange Process:
Once we have consulted the seller and obtained their decision, we will communicate the outcome to you. If the seller approves the exchange or return, they will provide you with the necessary instructions for the next steps in the process. This typically involves the return of the product to the seller for inspection.
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5. Refund Process:
Upon successful completion of the return process and the seller's confirmation of the product's condition, they will initiate the refund process. Your refund will be processed using the same payment method you utilized for the original purchase. Kindly allow up to 5 business days for the refund to reflect in your account following the seller's confirmation.
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6. Product Authenticity and Quality:
We want to emphasize that Trovola does not take responsibility for the quality, authenticity, or accuracy of the products listed on our platform. Our role revolves around connecting buyers and sellers from various markets. The products we showcase are from diverse brands and markets, but we do not directly engage in manufacturing, selling, or shipping these items.
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Your satisfaction is of utmost importance to us. If you have any questions or concerns regarding the exchange and return process, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your experience with Trovola is positive and seamless.
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Thank you for choosing us as your shopping platform, where an array of unique finds converge in a single dynamic space.